Production Support Lead / Senior Consultant Specialist

Requirements

• Service management experience, which include communications capabilities, decision making and problem-solving skills and interpersonal skills
• Extensive experience in support of management information and technologies, with multiple teams, vendors, interfaces and stakeholders involved
• Understanding of hybrid technology stack.
• Strong knowledge of service management tool Service Now
• Experience with implementing monitoring, alerting and familiarity with automation involving e. g. grafana dashboards, splunk, ELK etc
• Experience in Agile Project methodologies and tools such as JIRA and Confluence
• Knowledge of and experience using data models and data dictionaries in a Banking and Financial Markets context
• Ability to communicate with people in a matrix-orientated environment and in a multi-programme environment across a range of stakeholders
• Proven experience of positive, challenging interactions with Senior Executives across the business
• Outstanding relationship management, collaboration and influencing skills
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Detail orientated with the proven ability to articulate complex issues concisely and in simple language to recognise to the global remit of this role
• Ability to articulate or translate complex information through clear and meaningful written and spoken communication in a structured way
• Willingness to learn, strong initiative, ability to work both independently and as part of a team, and flexibility with regard to the assignment of tasks and scheduling essential
• Strong customer focus and commitment to delivery
• Effective knowledge of techniques for planning, monitoring and controlling programmes
• Strong knowledge of service management and support methodologies and reporting
• Strong knowledge of evolving challenges with managing and sharing data