Production Support Lead & AI Knowledge

ROLES & RESPONSIBILITIES:

1.      Knowledge in writing the basic SQL queries and Unix Commands.

2.      Processing, monitoring and validating (outputs validation) various automated jobs.

3.      Troubleshooting of production issues, network and other related issues in automated software print jobs.

4.      Handling Calls and creating tickets for Production & Non-Production issues and assign to respective SMEs.

5.      Candidate should possess good written and oral communication skills (both Oral and mail communication).

6.      Installation of software patches.

7.      Should be willing to work in rotational shifts 24 X7 (Including weekends and company holidays) and manage a 10 member team. 

8. Identifying the issue root causes and working with the Dev team for ticket reduction.

9. Identifying the automation areas in Remittance Product and work with Dev teams for automation.

Preferred candidate profile

Responsible for managing a team of 10 members for production support 24X7 for a Remittance product. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution to the identified problems and reaching out SMEs as needed.

Manage team along with the individual contribution on the below responsibilities.

Knowledge in AI, and implementing the AI workflows using the NCLC tools like n8n (no code / low code tools)

Identifying the automation areas in Remittance Product and work with Dev teams for automation.

Regards

Shyam J

106-109, Anna Salai, Guindy, Chennai 600032

M: +91 9840833416

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