Production support engineer/ Consultant Specialist

Hsbc

8 - 13 years

5 - 9 Lacs

pune

Posted:2 hours ago| Platform:

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Skills Required

application support change management production support db2 rdbms scheduling oracle project delivery financial services unix shell scripting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Communicate with relevant stake holder regarding resolving issues related to delivery of projects.
Collaborate with cross-functional teams, including ITID, Vendor, Business user and other relevant stakeholder to resolve production queries or incidents with work around and long term solution.
Provide Application incident on-call support during off business hours, and provide Weekend/Public Holiday Application Support per project delivery and Business needs
Present, develop and apply program fix on Application defects according to HSBC Change Management standard.
Ability to influence key stakeholders in order to achieve the best desired outcome
Understanding the functional and non-functional requirements through regular interactions with the Business Analysts, SMEs.
Provides accurate estimates and status to management, raising issues appropriately.
Ensure that development is done with the highest quality measured by defect counts and defect ratios

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