Production Support Analyst

As a member of the ITT (Investment Trading Technology) team supporting T&M (Treasury and Markets), your role will involve providing support for Murex 3.1 applications, a leading application in global trading, risk management, and trade processing across various asset classes. You will be working in a setup with multiple production environments and grids, with connections to several upstream and downstream systems. Key Responsibilities: - Resolve production incidents smoothly and in a timely manner with minimal impact on business operations. - Implement controls and checks to monitor and ensure the smooth functioning of production systems. - Investigate and understand the root cause of defects raised. - Build strong stakeholder relationships across different groups within the Bank to align with common objectives and meet criteria and requirements. - Collaborate with the development/implementation team (including offshore) on assigned tasks, projects, and IT initiatives. - Engage with team members and other functional teams, including offshore team members. - Participate in shadowing and training activities with team members. - Adhere to information controls and security frameworks/procedures, including change and incident management processes. - Provide general administrative support to the team, including organizing meetings, knowledge transfer, and activity reporting. - Demonstrate functional acumen to support solutions that align with client goals and industry best practices. - Ensure day-to-day delivery and support of key treasury systems/initiatives. - Prioritize system enhancement/upgrades efficiently. Qualifications Required: - 1 to 4 years of experience in Banking application L1 production support. - Proficiency in Unix and SQL. - Exposure to production monitoring. - Strong technical, analytical, and communication skills. - Up-to-date with new technology, standards, protocols, and tools in the rapidly changing digital environment. - Familiarity with digital technologies, automation, environment support, and key technology/vendor solutions. - Exposure to capital market experience. Additional Company Details (if present in JD): - You may be required to work in extended hours, including shifts and weekends, on a need basis. Nice-to-Have Skills: - Good verbal and written communication skills.,