Production Support Analyst

Job Summary

• The TE Analyst is required to have a deep understanding of the TE architecture as the analyst provides technical guidance to AGS internal teams on the optimal solution for integrations.
• The analyst is seen as the subject matter expert (SME) on Integrations which includes but is not limited to: Invoicing, Process Improvements, and AGS Data Warehouse; the analyst is required to effectively communicate oral and written.
• Technology Enablement Analyst will also maintain technical specifications throughout the production life cycle of all TE integrations.
• Provide innovative internal and external analytic solutions for technical needs to eliminate manual processes.
• Review technical specifications document created by internal parties (ex: TE Analyst, Solution Architects and Implementation Consultants) to ensure thoroughness & completeness and make best practice recommendations as appropriate
• Update technical specifications for invoicing projects to ensure they are complete, accurate, and provide best practice technical recommendations
• Review and maintain test plans for all integrations, ensuring integrations fulfill business requirements
• Create/Modify request system configurations using Tableau, SQL queries, Informatica, Service Now, and/or AGS360)
• Maintain reports and Dashboards in Tableau for reporting and data insights
• Request & confirm setup of sFTP sites including creating standard directory structure, assigning permissions and creating users
• Request & confirm setup of UNIX Client directory structure across DEV, TST and LOD environments ensuring the proper permissions are applied
• Troubleshoot integration cautions, failures, and logic gaps to determine root cause and provide guidance on possible solutions; to include writing SQL queries to validate data in SQL, Oracle, and Azure.
• Monitor and maintain work requests that come through AGS360 to ensure they are appropriately actioned and kept up-to-date
• Participate in identifying and maintaining team best practices

Qualifications, Skills, and Experience

• Minimum 2-3year(s) experience in IT Business Analyst/Consulting role, or related position
• B.S. in Computer Science, Business, or related major or equivalent business experience
• Problem analysis and solving skills ability to identify root causes of problems and differentiate between perceived and actual problems.
• Good understanding of cloud computing and exposure to technologies supporting applications
• Demonstrated proficiency with Software Development Lifecycle (SDLC). Understanding software development concepts (API integration, data management, cloud computing / Azure or similar)
• Knowledge of AGS business concepts and functions
• Demonstrated experience working in a team environment (in person and virtual) as well the ability to work independently
• Strong technical, organizational, and communication (written and verbal) skills, to effectively communicate business requirements to a developer via technical requirements document
• Must be flexible with an ability to handle multiple tasks, projects, or work items concurrently while meeting prioritized deadlines
• Intermediate to Advanced knowledge of MS Office Suite
• Intermediate knowledge of SQL Scripts (Ex: Select, Filter, and Join)
• Basic to Intermediate Tableau experience
• Must have an eye for data quality and experience enforcing data governance
• Flexibility and adaptability outside the assigned core responsibilities
• Staffing industry experience is a plus