Production and Support Engineer

Greetings from BNP Paribas,

Hiring for a Senior Support Analyst.

Location - Bangalore

Capital Market Domain Experience is Mandatory

Technical & Behavioral Competencies

Must have: -

• Good working knowledge in Linux & Windows environment with troubleshooting & administration experience
• Good Working knowledge on database such as Oracle DB / Microsoft SQL Server
• Hands on Scripting knowledge & experience on any language Shell scripting/ Python
• Generic knowledge on application firewalls, load balancers, networking principles, DMZ, network security
• Good knowledge on ITSM and Application production support tools & protocols
• Hands on knowledge on Monitoring Tools like Dynatrace/Geneos or others
• Hands on knowledge on Scheduling Tools like Autosys/Cron

Good to have Skills: -

• Exposure to Devops platform (Jenkins/Ansible tower)
• Exposure to application metrics and reporting tools like Kibana
• Understanding of dependency management (Gradle/Maven), Event based frameworks (Kafka/IBM MQ)
• Experience with IIS Administration / Weblogic /Webshpere administration
• Experience with Java application servers like IBM WebSphere or Apache Tomcat.
• Ability to configure a Java Application Server, notably:JVM settings,HTTP Connector configuration,Database Connection Pool,MQ Connection Pool
• Experience with ELK stack, Elastic search

Direct Responsibilities

• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation,
• Analyzing/documenting problems, recommending solutions, & initiating corrective action
• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

• To Train new comers for functional and technical knowledge
• To improve the application performance
• Provide technical leadership and mentoring to junior developers
• Collaborate with cross-functional teams to identify and prioritize software features and enhancements