Production and Support Engineer

Amlgo Labs

3 - 8 years

4 - 8 Lacs

Gurugram

Posted:4 days ago| Platform:

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Skills Required

Bash Scripting PLSQL Dynatrace Unix L2 Production Support Sumo Logic AutoSys Monitoring Tools Linux L3 Support Control-M Production Support Appdynamics

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Job Summary:

Production Support Engineer

Key Responsibilities:

Provide day-to-day support for critical production systems in a 24/7 environment.
Develop and troubleshoot
PL/SQL scripts
(joins, loops, exception handling, functions, procedures).
Monitor and manage job workflows using
Control-M
.
Conduct log analysis and system performance monitoring using
Sumo Logic
and
Dynatrace
.
Perform root cause analysis and ensure rapid resolution of incidents and issues.
Automate routine support tasks using
Bash scripting
on
Linux/Unix
systems.
Maintain proper documentation through
JIRA
and
Confluence
.
Collaborate with cross-functional teams to ensure minimal downtime and high system availability.

Technical Skills Required:

Database:
Oracle PL/SQL Queries, Joins, Exception Handling, Functions, Procedures, Packages
Monitoring Tools:
Control-M, Sumo Logic, Dynatrace
Scripting & OS:
Bash scripting, Linux/Unix
Collaboration Tools:
JIRA, Confluence

Desired Attributes:

Strong analytical and problem-solving skills in high-pressure production environments.
Proactive approach to system monitoring and performance tuning.
Experience working in client-facing roles with shift flexibility.
Ability to prioritize and manage multiple incidents/tasks simultaneously.

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