Product Trainer cum Customer Support Executive

We are seeking a proactive and articulate Product Trainer cum Customer Support Executive to help users make the most of our products. This role combines product expertise, user education, and responsive assistance — ensuring every customer has a smooth and positive experience throughout their journey.

Key Responsibilities

• Develop a thorough understanding of the company’s products, features, and updates.
• Design and deliver engaging product training sessions for customers and internal teams.
• Create and maintain user guides, FAQs, video tutorials, and other training materials.
• Assist customers in resolving product-related queries through calls, emails, or chat.
• Identify recurring issues and collaborate with the product team to enhance user experience.
• Gather feedback from users and communicate insights to improve training content and product design.
• Maintain accurate records of interactions and track issue resolutions.
• Monitor customer satisfaction and contribute to continuous service improvement.

Skills & Qualifications

• Bachelor’s degree in any discipline (education, communication, or business preferred).
• 2–4 years of experience in product training, customer engagement, or support roles.
• Strong communication and presentation skills.
• Excellent problem-solving and relationship-building abilities.
• Ability to convey technical concepts in simple, clear language.
• Familiarity with CRM, ticketing systems, or LMS tools is an advantage.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person