We are seeking a proactive and articulate Product Trainer cum Customer Support Executive to help users make the most of our products. This role combines product expertise, user education, and responsive assistance — ensuring every customer has a smooth and positive experience throughout their journey. Key Responsibilities Develop a thorough understanding of the company’s products, features, and updates. Design and deliver engaging product training sessions for customers and internal teams. Create and maintain user guides, FAQs, video tutorials, and other training materials. Assist customers in resolving product-related queries through calls, emails, or chat. Identify recurring issues and collaborate with the product team to enhance user experience. Gather feedback from users and communicate insights to improve training content and product design. Maintain accurate records of interactions and track issue resolutions. Monitor customer satisfaction and contribute to continuous service improvement. Skills & Qualifications Bachelor’s degree in any discipline (education, communication, or business preferred). 2–4 years of experience in product training, customer engagement, or support roles. Strong communication and presentation skills. Excellent problem-solving and relationship-building abilities. Ability to convey technical concepts in simple, clear language. Familiarity with CRM, ticketing systems, or LMS tools is an advantage. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Provident Fund Work Location: In person
We are seeking a proactive and articulate Product Trainer cum Customer Support Executive to help users make the most of our products. This role combines product expertise, user education, and responsive assistance — ensuring every customer has a smooth and positive experience throughout their journey. Key Responsibilities Develop a thorough understanding of the company’s products, features, and updates. Design and deliver engaging product training sessions for customers and internal teams. Create and maintain user guides, FAQs, video tutorials, and other training materials. Assist customers in resolving product-related queries through calls, emails, or chat. Identify recurring issues and collaborate with the product team to enhance user experience. Gather feedback from users and communicate insights to improve training content and product design. Maintain accurate records of interactions and track issue resolutions. Monitor customer satisfaction and contribute to continuous service improvement. Skills & Qualifications Bachelor’s degree in any discipline (education, communication, or business preferred). 2–4 years of experience in product training, customer engagement, or support roles. Strong communication and presentation skills. Excellent problem-solving and relationship-building abilities. Ability to convey technical concepts in simple, clear language. Familiarity with CRM, ticketing systems, or LMS tools is an advantage. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Provident Fund Work Location: In person