Product Support

General Job Responsibility

• Publishing Business MIS Reports:

  Publish business MIS reports related to logins and disbursements to track and communicate business performance.

• Month-End Reports:

  Prepare and publish month-end reports on logins and disbursements to assess monthly performance and provide insights for future planning.

• Query Handling (Sales Representative):

  Handle queries related to business through SR, ensuring efficient issue resolution and smooth workflow.

Principal Accountabilities

• Sales Records & Reporting:

  Maintain daily/weekly milestone dates and sales records, ensuring proper reporting of month-end goal-setting to track sales progress effectively.

• Login and Disbursement Commitments & Achievements

  : Track and report login and disbursement commitments vs. achievements to ensure alignment with long-term business goals and strategy.

• MIS & Dashboards:

  Publish timely and accurate MIS and dashboards on key metrics such as recruitment, performance gaps, and other critical sales data to provide tactical insights for management and the sales team.

• Team Communication & Engagement:

  Establish active communication and engagement with CBH/ABH/RBH and Zonal levels, ensuring that assignments from senior management are promptly handled and not missed, and that sales targets are communicated effectively to Cluster teams.

• Feedback on LAN Cases:

  Collect and analyse feedback related to LAN cases and generate reports to ensure business continuity and quality.

• Performance Monitoring & Analysis:

  Oversee and manage the Cluster Sales Incentive Plan, continuously analysing performance data and providing feedback to the team on their progress, ensuring they stay motivated and on track to meet goals.

• Experience :

  0-3 yrs

• Additional Experience

****Hands-on proficiency in Excel would be mandatory