Product & QA Specialist

Job Title: Product & QA Specialist RCM Applications

Location: Hyderabad, India

Role Overview

A deep understanding of RCM Accounts Receivable (AR) processes, KPIs, and end-to-end RCM workflows is essential for this role.

Key Responsibilities

• Collaborate with stakeholders to gather, document, and prioritize product requirements and feature requests for our RCM applications, with a focus on AR workflow automation and analytics.
• Maintain and groom the product backlog, ensuring clear, actionable user stories and acceptance criteria that reflect a deep understanding of RCM AR processes and business needs.
• Develop and execute comprehensive manual test plans and test cases for new features, enhancements, and bug fixes, ensuring alignment with RCM best practices and compliance requirements.
• Perform hands-on functional, regression, and user acceptance testing to ensure product quality and alignment with business needs, especially as they relate to AR and RCM KPIs.
• Log, track, and manage defects using our chosen tools, working with development to ensure timely resolution.
• Coordinate and facilitate communication between business, functional, and development teams to ensure alignment and clarity on requirements and deliverables.
• Participate in sprint planning, daily stand-ups, and other Agile ceremonies as needed.
• Contribute to product documentation, release notes, and user guides, with a focus on RCM AR workflows and analytics.
• Continuously seek opportunities to improve our QA and product management processes, leveraging your expertise in RCM AR and analytics.

Qualifications

• 3+ years of experience in product management, business analysis, or QA roles, ideally within the RCM or healthcare technology space.

• Deep understanding of end-to-end Revenue Cycle Management processes, with a particular emphasis on Accounts Receivable (AR) workflows, denial management, payment posting, and follow-up.

• Strong knowledge of RCM KPIs and analytics, such as Days Sales Outstanding (DSO), denial rates, collection rates, aging reports, and other key AR performance metrics.

• Experience working with Agile/Scrum methodologies and tools (e.g., Jira, Trello, Asana).
• Proven ability to write clear user stories, acceptance criteria, and test cases that reflect RCM business requirements.
• Hands-on experience with manual software testing, defect management, and release validation.
• Excellent communication, organizational, and problem-solving skills.
• Technical aptitude; ability to understand application architecture, data flows, and integrations.
• Self-starter with the ability to work independently and manage multiple priorities in a fast-paced environment.
• Bachelors degree in a relevant field (Computer Science, Information Systems, Healthcare Administration, etc.) preferred.

Nice to Have

• Experience with analytics or reporting products, especially those focused on RCM or AR.
• Prior experience in a startup or high-growth environment.