Product Operations Specialist-1

Mastercard

6 - 11 years

11 - 15 Lacs

pune

Posted:8 hours ago| Platform:

Apply

Skills Required

transaction processing salesforce service cloud product operations apis sharepoint splunk customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview:

The Customer Communication Specialist plays a critical role in ensuring that Mastercards Cross-Border Services Customers receive timely, accurate, and actionable information
This role bridges the gap between technical operations and customer-facing communication, helping to streamline the process, ensure accuracy, provide high quality information, and enhance the overall customer experience

Role:

Participate in a non-standard work week Monday Friday, one position working an early morning shift and one position working an early evening shift
Ensure a good customer experience for both external customers and internal stakeholders
Develop and manage internal and external communications related to product updates, service changes, and operational enhancements
Collaborate with product, technical, and regional teams to ensure alignment and readiness for customer-facing communications
Monitor shared mailboxes and ticketing systems (e.g, Salesforce Service Cloud) to triage and escalate customer inquiries
Draft, review, and publish customer communications in accordance with governance workflows and compliance standards
Track and analyze customer feedback to improve communication quality, frequency, and effectiveness
Ensure appropriate documentation of communications, communication processes and procedures
Support the archiving and lifecycle management of customer-facing content

All About You:

Able to understand Cross-Border Services business with a solid understanding of the transaction processing flow
Able to prioritize, manage, and organize multiple tasks concurrently while meeting deadlines
Able to identify critical and priority issues, and proactively reprioritize daily tasks as needed
Self-motivated individual who works successfully, ethically, and cooperatively in a team atmosphere
Demonstrates exceptional written and verbal communication skills (in English), with the ability to understand and reframe content into customer-friendly language
Experience
: 4-6 years of experience in customer support, communications, or operations within the financial services or technology sector
Capable of proof-reading and editing documents
Demonstrated strong attention to detail and organization
Experience working in a global, cross-functional environment
Familiarity with APIs and ability to interpret payload data is a plus
Proficiency in tools such as Excel, Sharepoint and MS Teams is required
Proficiency in tools such as Splunk, and Salesforce Service Cloud is a plus.

More Jobs at Mastercard

Senior Analyst - Project Management

Pune

5 - 9 yrs

INR 13 - 18 Lacs

Sr. Principal Software Engineer

Pune

9 - 13 yrs

INR 20 - 25 Lacs

Lead Software Engineer-R-245726

Vadodara, Gujarat, India

2 - 4 yrs

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Consultant-2

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.