Product Operation Specialist

As a Product Operations Specialist, you will play a crucial role in building a profound understanding of Merchant onboarding, terminal enablement, testing, root cause analysis, and more. Your primary responsibility will be to coordinate with internal teams to ensure seamless customer onboarding, understanding the necessary rules and configurations for customer enablement, and validating and maintaining configurations on checklists. Additionally, you will work closely with customers, assisting them in going live and coordinating with external aggregators. In the absence of automated testing, you will manually conduct basic test suites to ensure sanity testing is achieved. Furthermore, your role will involve conducting the first level of root cause analysis to identify any delays or issues arising from mistakes in merchant onboarding. Collaborating both internally and with customers, you will provide Business-As-Usual (BAU) support and identify operational tasks that can be automated, working with the Product team to implement automation. You will also support the Product Manager and Product Marketing Manager team in owning the Go-To-Market (GTM) strategy for products. As a key member of the Operations team, you will be expected to collaborate with other Operations teams and the Support and Integrations teams to address day-to-day issues related to merchant onboarding and provide product clarifications. To excel in this role, you should thrive in a fast-paced startup environment, possess strong communication skills for effective stakeholder management, excel in problem-solving with meticulous attention to detail, demonstrate an entrepreneurial spirit, and be proactive and data-driven with solid analytical skills. Additionally, a willingness to understand technical aspects relevant to the sub-group domain is essential for success in this position.,