Product Manager- Thane

Experience Level: 7+ years

Industry: Life Insurance / Financial Service

Key Responsibilities

Strategic Vision & Leadership

• Define and execute a product strategy to eliminate all manual interventions in non-medical case operations.
• Build and mentor a small team of Product Managers to deliver on this vision.
• Drive change management and foster a digital-first mindset across teams.

Operational Transformation

• Identify inefficiencies in underwriting and policy issuance resulting in manual intervention.
• Design and implement scalable, automated solutions to streamline workflows and reduce turnaround times which can also be scaled to other functions like servicing and claims.

Technology & Automation

• Collaborate with engineering, automation, and data science teams to deploy AI/ML, RPA, and workflow orchestration tools.
• Evaluate and integrate third-party platforms that support straight-through processing (STP).

Data-Driven Optimization

• Define and track KPIs such as STP rate, processing time, and error reduction.
• Use insights to continuously iterate and improve product and process performance.

Qualifications and Work Experience

• Bachelors degree in Business, Engineering, or related field (MBA preferred).
• 7+ years of experience in product management, operations, or digital transformation with proven track record of building scalable and tech-enabled solutions.
• Proven experience in leading teams and delivering automation-led efficiency gains.
• Strong analytical, leadership, and stakeholder management skills with Hands-on experience in designing and implementing digital workflows in insurance or financial services
• Exposure to agile practices of product development is essential.
• Candidate with understanding of life insurance operational processes would be preferred.

Preferred Skills

• Experience with straight-through processing (STP) in financial services preferably insurance.
• In depth understanding of API, JSON.
• Exposure to JIRA for planning and tracking.
• Understanding of AML and KYC regulations.
• Familiarity with AI/ML, OCR, RPA, and low-code/no-code platforms.
• Lean Six Sigma or similar process improvement certifications preferred.
• Exposure to account aggregator frame-work, income tax returns, bureau and alternate sources of data to assess financial health of consumer digitally.