Product Manager-Personal Loan-Product Manager

About The Role Department Personal Loans Designation: Team Member- Product Manager Product: Personal Loan Grade Assistant Manager About The Role and Responsibilities: "¢ Responsible for overseeing and implementing strategies to measure and improve customer satisfaction "¢ Proactively resolves customer complaints and escalations. "¢ Provide support across Customer Service Team and assist them to effectively resolve issues on a timely manner "¢ Help Customer Service Team to navigate through a variety of our tools "¢ Collaborate with internal teams and enhance the customer journey "¢ Identify new opportunities for our existing customers to make the most of our platforms or avoid roadblocks "¢ Develop deep knowledge of the product and solutions "¢ Show composure, zeal, and flexibility to tackle case volumes and upcoming questions. Develop a comprehensive product strategy, market positioning, target segments, and competitive differentiation "¢ Responsible for the overall service quality of NPS TNPS and RNPS "¢ Analyse Complaints Trends on ongoing basis "¢ To arrive at an action plan collectively with the unit and monitor the plan for improvement of NPS score Core Competencies: "¢ Educational requirementGraduate or any other equivalent degree "¢ Excellent analytical and problem-solving skills, with the ability to interpret complex data and draw actionable insights "¢ Exceptional leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholder "¢ Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines "¢ Knowledge of compliance and risk management practices in the financial services industry "¢ Familiarity with agile development methodologies and product management tools is a plus Location: Mumbai (Goregaon East)