Product Manager GPM - Aftermarket

As a Product Management professional, your primary responsibility will be to acquire a deep technical understanding of air compressor products with an experience range of 12 to 22 years. Your goal is to contribute to the improvement in product serviceability and service time to establish the products as best-in-class. You will be required to collect Voice of Customer (VoC) feedback from aftermarket teams globally and distributors to discern their stated needs and unstated wants. This feedback will enable you to shape the product roadmap and initiate necessary requirements from both service and user experience perspectives. Your role will also entail developing specialized knowledge in compressor control systems, specifically native and master controllers, to contribute to future-proofing the products. Furthermore, you will be responsible for analyzing engineering changes and preparing service bulletins for global aftermarket stakeholders. Whenever necessary, you will need to draft Standard Operating Procedures (SOPs) for field service teams. It is imperative for you to acquire expertise in industry best practices concerning aftermarket technical processes and systems utilized. You will also be expected to conduct training sessions on service aspects of new and existing products for relevant aftermarket stakeholders worldwide. Your job responsibilities will include gaining an in-depth understanding of compressor service aspects through competition benchmarking. You will play a key role in VoC collection and supporting product roadmaps and initiation projects from an aftermarket perspective. Understanding and documenting stakeholders" stated needs and unstated wants will be crucial for this role. Additionally, you will need to delve into advanced native and master controller options for compressors to contribute to future product enhancements that will enhance competitiveness. To excel in this position, you should possess over 15 years of experience in service/aftermarket technical areas within the engineering/industrial product segment, preferably in the compressor industry. Proficiency in understanding aftermarket systems and processes, data analysis, technical knowledge, and service experience related to compressors, equipment service, and training is essential. You should also have a strong command of spoken and written English, familiarity with ERP and CRM systems and processes, and experience in managing overseas service deliverables, which will be considered an added advantage.,