7 Service Experience Jobs

As a Product Management professional, your primary responsibility will be to acquire a deep technical understanding of air compressor products with an experience range of 12 to 22 years. Your goal is to contribute to the improvement in product serviceability and service time to establish the products as best-in-class. You will be required to collect Voice of Customer (VoC) feedback from aftermarket teams globally and distributors to discern their stated needs and unstated wants. This feedback will enable you to shape the product roadmap and initiate necessary requirements from both service and user experience perspectives. Your role will also entail developing specialized knowledge in compressor control systems, specifically native and master controllers, to contribute to future-proofing the products. Furthermore, you will be responsible for analyzing engineering changes and preparing service bulletins for global aftermarket stakeholders. Whenever necessary, you will need to draft Standard Operating Procedures (SOPs) for field service teams. It is imperative for you to acquire expertise in industry best practices concerning aftermarket technical processes and systems utilized. You will also be expected to conduct training sessions on service aspects of new and existing products for relevant aftermarket stakeholders worldwide. Your job responsibilities will include gaining an in-depth understanding of compressor service aspects through competition benchmarking. You will play a key role in VoC collection and supporting product roadmaps and initiation projects from an aftermarket perspective. Understanding and documenting stakeholders" stated needs and unstated wants will be crucial for this role. Additionally, you will need to delve into advanced native and master controller options for compressors to contribute to future product enhancements that will enhance competitiveness. To excel in this position, you should possess over 15 years of experience in service/aftermarket technical areas within the engineering/industrial product segment, preferably in the compressor industry. Proficiency in understanding aftermarket systems and processes, data analysis, technical knowledge, and service experience related to compressors, equipment service, and training is essential. You should also have a strong command of spoken and written English, familiarity with ERP and CRM systems and processes, and experience in managing overseas service deliverables, which will be considered an added advantage.,

You have over 8 years of successful experience in Enterprise Software Licenses, Alliances, and APAC market. Holding a Bachelor's degree in Engineering and an MBA/PGDM or equivalent combination of education and experience, you have a proven track record of operationalizing Revenue Streams from system integrator Software Products / reselling business. As a self-driven Business Leader, you possess a strong passion for growing businesses through Portfolio expansion and demand side Partnerships across multiple geographies. Your responsibilities include building business cases for adding New Portfolio & New geography Penetration, executing approved business cases by organizing required teams for efficiency, and operationalizing & integrating them with operational teams. You are tasked with creating and executing a Go-to-Market/business development strategy for Software tools & applications markets, specifically within Atlassian, Monday.com, AWS, and DevOps & Cloud technologies. Additionally, you will identify, initiate, negotiate, and close Services partnerships/Alliances with other IT Service companies to ensure alignment in vision and positioning for both parties. Your extensive experience in running high volume, low margin businesses in competitive markets is highly valued. You should be capable of setting up and managing end-to-end cross-functional ownership for reselling business, from lead generation to closing transactions with suppliers. Developing negotiating strategies, examining risks and potentials, estimating customers" needs and goals, and working closely with internal stakeholders are essential aspects of your role. You are required to have the ability to build and convey compelling value propositions supported by data and market intelligence. Experience in exploring, acquiring new system integrator partnerships, managing and growing existing relationships, and successfully setting up new system integrator partnerships from scratch are crucial. Managing cross-functional business operations for software products/reselling business units of at least 10M USD or above is expected. Your working knowledge of Atlassian, Monday.com, AWS, or any enterprise software tools will be advantageous. Strong verbal and written communication skills, the ability to build working relationships with executives, and a results-oriented mindset are necessary for this role. Confidence in engaging with Procurement & Technical Teams of Direct clients and BD Heads at global Distributors/Partners is required. Experience in selling in verticals like Financial Services, Hi-tech, Retail, CPG Manufacturing, RFP, RFQ for managed services, and large SSA model is preferred. You should be open to working in the US Eastern time zone or having a significant overlap with the US time zone.,

As a Senior Preferred Banking Advisor at West Sahara, your primary responsibility will be to serve as the main point of contact for clients, overseeing the entire client life cycle. You will demonstrate the department's "sales, service, operations" philosophy by engaging with clients, addressing their requests, and offering expert advice on various products and services such as treasury management, loans, commercial, and personal accounts. Collaborating with internal departments and resources like the Preferred Banker support system will be essential to ensure high client satisfaction levels. Engage in a career experience journey to enhance your banking knowledge for more effective work solutions and career growth prospects. Your role will involve responding to client requests promptly and engaging in proactive client communication to ensure a seamless client life cycle and achieve high client satisfaction. Utilize client patterns and needs analysis to identify opportunities to promote Bank products effectively. Take charge of information flow and communication related to technical and operational processes, risk mitigation, efficiency, and customer service. Build positive working relationships with leadership across bank divisions and departments. Meet or exceed service level standards covering customer service, turn-around time, cross-selling goals, risk management, regulatory compliance, audit soundness, productivity, and efficiency. Support leadership business initiatives and contribute to the preferred banker career experience journey by meeting and exceeding department metrics, completing training sessions, and showcasing knowledge through customer and team interactions. You may also provide assistance in training, coaching, and mentoring other team members as a Preferred Banker II. To excel in this role, you should possess a high school diploma (bachelor's degree in a related field preferred) along with 4+ years of direct, relevant experience in Treasury Management Sales, Treasury Management Service, and/or Branch Banking Operations. Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management, and other commercial banking products and services is crucial. Additionally, you should have advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices. Previous experience in business deposits or treasury management products sales and service is essential. Strong verbal and written communication skills are required for interactions with internal and external audiences such as sales or leadership. The salary range for new hires generally falls between $60,400.00 - $74,610.00 for Las Vegas, NV, with the specific amount determined by the job location. Additionally, the role may be eligible for annual bonuses/incentives and restricted stock. At Western Alliance Bank, we offer a competitive salary, ownership stake in the company, medical and dental insurance, time off, a 401k matching program, tuition assistance program, employee volunteer program, and wellness program. You will have the opportunity to enhance your business knowledge and gain hands-on experience in managing finances, contributing to your career growth. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, with divisions including Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank. AmeriHome Mortgage is also a Western Alliance Bank company.,

You have a unique opportunity to join our team as a Business Leader with over 10 years of experience in the Strategic Alliance space. In this role, you will be responsible for driving revenue streams from system integrator software products and reselling businesses. Your primary focus will be on operationalizing revenue streams, expanding portfolios, and forming demand-side partnerships in multiple geographies, particularly in the APAC market. As a successful candidate, you should possess a Bachelor's degree in Engineering and an MBA/PGDM or an equivalent combination of education and experience. You must demonstrate a proven track record of building business cases for adding new portfolios and expanding into new geographies. Your ability to execute approved business cases by setting up efficient teams and integrating them with operational teams will be crucial. Your responsibilities will include creating and executing go-to-market strategies for software tools and applications markets, specifically within Atlassian, Monday.com, AWS, and DevOps & Cloud technologies. You will be tasked with identifying, initiating, negotiating, and closing services partnerships and alliances with other IT service companies to drive mutual vision alignment and revenue growth. Moreover, your role will involve exploring potential business segments and geographies, identifying upsell opportunities, and working closely with internal stakeholders to achieve strategic alignment with key third-party partners. You should have experience in managing high-volume, low-margin businesses in competitive markets and be capable of setting up and managing end-to-end ownership for reselling businesses. Additionally, you will be expected to develop negotiating strategies, manage working capital, allocate budgets, and improve decision-making tools for the sales team. Your ability to build compelling value propositions, acquire new system integrator partnerships, and manage existing relationships will be essential for success in this role. To excel in this position, you should have strong verbal and written communication skills, a results-oriented mindset, and the ability to build working relationships across functions and organizations. Experience in selling to various verticals such as Financial Services, Hi-tech, Retail, and CPG Manufacturing will be advantageous. If you are a proactive and driven professional with a growth mindset and a passion for business expansion, we encourage you to apply for this full-time, permanent position. Are you ready to take on the challenge and drive strategic alliances to new heights ,

The Strategic Alliance Manager - APAC plays a crucial role in identifying and developing growth opportunities for Enreap in the APAC region. Your main focus will be on nurturing partnerships and alliance opportunities within the DevOps & Digital transformation ecosystem, specifically with System Integrators, Complementing Service Providers, and Talent fulfillment partners. You are expected to take on a dynamic and entrepreneurial role in driving revenue and profits for the company by collaborating closely with Sales, Marketing, Service Delivery, Accounts Management, and other external stakeholders. Your responsibilities will include operationalizing revenue streams, expanding portfolios, and establishing demand side partnerships in multiple geographies. To be successful in this role, you should have at least 8 years of experience in Enterprise Software Licenses and/or Services, with a strong background in Alliances and knowledge of the APAC market. A Bachelor's degree in Engineering and an MBA/PGDM or equivalent education and experience are required. You should demonstrate a proven track record of operationalizing revenue streams from system integrator partnerships and possess a passion for growing businesses through portfolio expansion and partnerships. Key responsibilities will include creating business cases for new portfolios and geographies, developing go-to-market strategies for software tools and applications, negotiating and closing services partnerships with IT service companies, identifying potential business segments and geographies, and managing end-to-end ownership of reselling businesses. You should possess the ability to build compelling value propositions, explore and acquire new partnerships, successfully manage cross-functional business operations, and work collaboratively with internal and external stakeholders. Strong communication skills, a growth mindset, and the ability to engage with clients and partners at all levels are essential for this role. Experience in managing software licensing businesses, familiarity with enterprise software tools such as Atlassian, Monday.com, and AWS, and a background in selling in verticals like Financial Services, Hi-tech, Retail, and CPG Manufacturing will be advantageous. Additionally, flexibility to work in the US Eastern time zone or with significant overlap is required. Overall, as the Strategic Alliance Manager - APAC, you will be instrumental in driving Enreap's growth and success in the APAC region through strategic partnerships and alliances.,

Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCIE Certification or equivalent. Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role). Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations.

Position : Service Engineer / Executive AC & WH Position Objective: Responsible to Manage of Air conditioner & Water Heater Principal Responsibility : Handling the entire end to end process of ASC & field operations . Must have the technical competency in Air-conditioner & Water Heaters. Handing all ASC spare orders ,payouts, documentation, related to the appointments & other aspects . Responsible for the customer satisfaction of Air conditioner & Water Heater. Ensure establishment of proper channel/touch points for Consumers/Trade Partners/Contractors. Interaction with trader partners and customers to measure operational efficiency and improvement in process. Regular interaction with sales team for the VOC and product feedback Feedback to QA team for the product performance and quality improvement. Responsible for interdepartmental process alignment and improvement in the process to increase efficiency of CS systems. Responsible for Coordination with supply chain team for the MSL availability of Air conditioner & Water Heater across warehouses & service networks. Monitoring of SLA. Focus on cost efficiency of operations and responsible to reduce the replacement cost. Efficient to develop technical competencies for technicians for Air conditioner Strong coordination within the CS team and cross functional (BU/Logistics/MCD team) increase efficiency of CS systems Knowledge : Technical Competency in Air-conditioner & Water Heaters. Formal Education: Diploma /Engineering Graduate