Product Manager - Customer Lifecycle & Success

We&aposre looking for a customer-centric, sales-focused Product Manager who owns the complete customer journey from first demo to long-term success. You will be the strategic bridge between our customers' needs and our product development, ensuring every touchpoint drives value and revenue growth.

This role goes beyond traditional product managementyou&aposll be deeply embedded in customer success, sales enablement, and product roadmap execution. If you&aposre passionate about turning customer insights into product wins and love the challenge of managing the full customer lifecycle, this role is for you.

Key Responsibilities:

Customer Lifecycle Ownership:

• Own the complete customer journey from demo experience through onboarding, activation, expansion, and renewal
• Partner closely with Sales to improve demo-to-trial conversion rates and identify product gaps that lose deals
• Design and optimize onboarding flows that drive faster time-to-value and higher activation rates
• Work with Customer Success to identify expansion opportunities and reduce churn through product improvements

Sales-Focused Product Development:

• Regularly join sales calls and customer meetings to understand real customer pain points and objections
• Translate customer feedback and sales team insights into actionable product requirements
• Create compelling product narratives and demo scripts that showcase value for different customer segments
• Track and optimize key revenue metrics: trial-to-paid conversion, expansion revenue, and customer LTV

Technical Execution & Roadmap Management:

• Write detailed

  Product Requirements Documents (PRDs)

  that translate customer needs into clear development specifications
• Work directly with engineering teams to prioritize customer-driven features and ensure on-time delivery
• Manage product roadmap based on customer impact, revenue potential, and strategic importance
• Set clear deadlines and success metrics for all customer-facing product initiatives

Customer Research & Success:

• Conduct regular customer interviews, surveys, and feedback sessions to identify improvement opportunities
• Analyze customer usage patterns and success metrics to proactively identify at-risk accounts
• Collaborate with Customer Success to create in-product experiences that drive adoption and reduce support burden
• Build customer advisory programs and beta testing initiatives for new features

Cross-Functional Leadership:

• Lead weekly customer feedback sessions with Sales, CS, and Engineering teams
• Present customer insights and product performance to executive leadership
• Coordinate with Marketing to ensure product messaging aligns with the actual customer value delivered

Required Skills and Experience:

• 2-4 years of Product Management experience

  with a proven track record of customer-centric product development

• Direct sales/customer-facing experience

  - comfortable joining customer calls and translating business needs into product requirements

• Strong technical background

  - ability to write detailed PRDs and work effectively with engineering teams
• Experience with

  SaaS, MarTech, or AI-driven products

  strongly preferred

• Customer lifecycle expertise

  - understanding of onboarding, activation, expansion, and retention strategies
• Proficiency with analytics tools (Mixpanel, Amplitude, PostHog) and customer feedback platforms

• Excellent stakeholder management

  - proven ability to align Sales, CS, Engineering, and Marketing teams

• Results-driven mindset

  - track record of improving key customer and revenue metrics through product improvements
• Strong written and verbal communication skills - able to present complex product concepts to both technical and business audiences

Preferred Experience:

• Previous experience in customer success or sales roles
• Background in B2B SaaS with complex customer onboarding requirements
• Experience with customer feedback tools (Pendo, FullStory, Hotjar) and customer success platforms
• Knowledge of AI/ML products and data-driven customer experiences

What We Offer:

• Competitive monthly compensation of

  up to USD 1000

• Direct customer interaction and ownership of revenue-impacting product decisions
• Opportunity to shape product strategy at a fast-growing AI startup backed by global investors
• Remote-first culture with flexible working hours
• High-impact role with direct influence on customer success and company growth
• Collaborate with passionate, results-driven teammates across countries
• Professional development opportunities in product management and customer success

Success Metrics for This Role:

• Improve trial-to-paid conversion rate by 25%+ within the first 6 months
• Reduce time-to-first-value for new customers by 40%
• Increase customer expansion revenue through product-led growth initiatives
• Maintain a 95%+ on-time delivery rate for customer-requested features

How to Apply:

Interested candidates should submit their resume and a cover letter addressing:

1. A specific example of how you&aposve used customer feedback to drive product decisions
2. Your experience working with sales teams and translating business requirements into product features
3. A brief analysis of what you think makes customer onboarding successful for B2B SaaS products

Please send applications to [HIDDEN TEXT] with "Product Manager - Customer Lifecycle & Success Application" in the subject line.

Join us and directly impact how 1,400+ global customers experience and succeed with our Autonomous Commerce Engine!