2 Fullstory Jobs

We&aposre looking for a customer-centric, sales-focused Product Manager who owns the complete customer journey from first demo to long-term success. You will be the strategic bridge between our customers' needs and our product development, ensuring every touchpoint drives value and revenue growth. This role goes beyond traditional product managementyou&aposll be deeply embedded in customer success, sales enablement, and product roadmap execution. If you&aposre passionate about turning customer insights into product wins and love the challenge of managing the full customer lifecycle, this role is for you. Key Responsibilities: Customer Lifecycle Ownership: Own the complete customer journey from demo experience through onboarding, activation, expansion, and renewal Partner closely with Sales to improve demo-to-trial conversion rates and identify product gaps that lose deals Design and optimize onboarding flows that drive faster time-to-value and higher activation rates Work with Customer Success to identify expansion opportunities and reduce churn through product improvements Sales-Focused Product Development: Regularly join sales calls and customer meetings to understand real customer pain points and objections Translate customer feedback and sales team insights into actionable product requirements Create compelling product narratives and demo scripts that showcase value for different customer segments Track and optimize key revenue metrics: trial-to-paid conversion, expansion revenue, and customer LTV Technical Execution & Roadmap Management: Write detailed Product Requirements Documents (PRDs) that translate customer needs into clear development specifications Work directly with engineering teams to prioritize customer-driven features and ensure on-time delivery Manage product roadmap based on customer impact, revenue potential, and strategic importance Set clear deadlines and success metrics for all customer-facing product initiatives Customer Research & Success: Conduct regular customer interviews, surveys, and feedback sessions to identify improvement opportunities Analyze customer usage patterns and success metrics to proactively identify at-risk accounts Collaborate with Customer Success to create in-product experiences that drive adoption and reduce support burden Build customer advisory programs and beta testing initiatives for new features Cross-Functional Leadership: Lead weekly customer feedback sessions with Sales, CS, and Engineering teams Present customer insights and product performance to executive leadership Coordinate with Marketing to ensure product messaging aligns with the actual customer value delivered Required Skills and Experience: 2-4 years of Product Management experience with a proven track record of customer-centric product development Direct sales/customer-facing experience - comfortable joining customer calls and translating business needs into product requirements Strong technical background - ability to write detailed PRDs and work effectively with engineering teams Experience with SaaS, MarTech, or AI-driven products strongly preferred Customer lifecycle expertise - understanding of onboarding, activation, expansion, and retention strategies Proficiency with analytics tools (Mixpanel, Amplitude, PostHog) and customer feedback platforms Excellent stakeholder management - proven ability to align Sales, CS, Engineering, and Marketing teams Results-driven mindset - track record of improving key customer and revenue metrics through product improvements Strong written and verbal communication skills - able to present complex product concepts to both technical and business audiences Preferred Experience: Previous experience in customer success or sales roles Background in B2B SaaS with complex customer onboarding requirements Experience with customer feedback tools (Pendo, FullStory, Hotjar) and customer success platforms Knowledge of AI/ML products and data-driven customer experiences What We Offer: Competitive monthly compensation of up to USD 1000 Direct customer interaction and ownership of revenue-impacting product decisions Opportunity to shape product strategy at a fast-growing AI startup backed by global investors Remote-first culture with flexible working hours High-impact role with direct influence on customer success and company growth Collaborate with passionate, results-driven teammates across countries Professional development opportunities in product management and customer success Success Metrics for This Role: Improve trial-to-paid conversion rate by 25%+ within the first 6 months Reduce time-to-first-value for new customers by 40% Increase customer expansion revenue through product-led growth initiatives Maintain a 95%+ on-time delivery rate for customer-requested features How to Apply: Interested candidates should submit their resume and a cover letter addressing: A specific example of how you&aposve used customer feedback to drive product decisions Your experience working with sales teams and translating business requirements into product features A brief analysis of what you think makes customer onboarding successful for B2B SaaS products Please send applications to [HIDDEN TEXT] with "Product Manager - Customer Lifecycle & Success Application" in the subject line. Join us and directly impact how 1,400+ global customers experience and succeed with our Autonomous Commerce Engine! Show more Show less

Responsibilities: Digital Journey Funnel Analysis: Analyze user behavior across digital touchpoints (TOFU, MOFU, BOFU) to understand how prospects and customers engage with content and campaigns. Identify gaps, drop-offs, and successful paths that drive MQLs, SQLs, and revenue, particularly across the EU and APAC regions. Data-Driven Insights: Move beyond reporting to deliver actionable insights that influence content strategy, channel mix, and campaign investment. Help stakeholders understand what s working and what s not through a revenue-first lens, not just engagement metrics. Cross-Functional Collaboration: Partner with marketing, product, sales, and analytics teams to connect digital campaign performance with offline outcomes (e.g., demos, quotes). Translate data into strategies that align with regional goals and business objectives. User Journey Mapping: Map multi-touch user journeys across ads, site content, and CRM systems to uncover friction points, missed retargeting opportunities, and optimization areas for both marketing and product experiences. A/B Testing Experimentation: Recommend and support A/B tests for landing pages, CTAs, and user flows based on observed behavior. Collaborate closely with Marketing, Engineering, and Customer Success to drive continuous optimization across regions. Regional Competitive Lens: Apply a nuanced understanding of European and APAC markets including search behavior, digital maturity, and sales engagement patterns. Stay aware of how top-performing peers in the region are measuring and optimizing their digital efforts. Reporting Tool Mastery: Build and maintain dashboards in tools like Adobe Analytics, FullStory, Power BI, and Google Analytics to track KPIs. Ensure accurate data collection and actionable interpretation to inform digital marketing and product strategies. Product Analytics Attribution: Support product teams by analyzing behavioral data to drive feature usage, engagement, and activation. Help attribute product outcomes and conversions back to marketing efforts across the full funnel. Qualifications: Strong analytical skills with the ability to interpret complex datasets and translate findings into meaningful business recommendations. Proven experience in digital analytics, funnel reporting, and multi-touch attribution across diverse global regions, with a strong emphasis on Europe. Proficient in tools such as Adobe Analytics, FullStory, Google Analytics, Google Search Console, Power BI, Pendo, Deal front and Qualtrics . Experience with A/B testing and optimization tools is a plus. Strong communication skills able to present clear, concise, and compelling insights to stakeholders across all levels. Experience working with marketing and product teams to align insights with go-to-market strategies and product development priorities. Familiarity with SQL and data visualization platforms , with an ability to build dashboards and run ad hoc queries across marketing and product datasets. Experience in SaaS environments with a strong understanding of product usage metrics, customer journeys, and user engagement strategies.