Product Manager (Analytics)

RingCX CC: Technical PM (Analytics) position description (India)

Technical Product Manager (Analytics)

The Contact Center team creates a brand new modern omnichannel solution on the Global market that will combine all existing ways of interaction between companies and a client - from classic telephony calls to digital messaging channels - WhatsApp, Facebook, Twitter, email, SMS, etc. We create a product that helps companies to be closer to their customers and respond to their requests as quickly and efficiently as possible.

RingCX Analytics

Responsibilities:

Technical Product Manager

• Act as a bridge between customers, business stakeholders, and the development team to define product requirements and priorities.
• Gather and analyze customer needs, feedback, and market trends to shape product strategy.
• Collaborate with cross-functional teams, including engineering, design, sales, and marketing, to ensure smooth product development and delivery.
• Create and manage product roadmap aligned with company goals and customer needs.
• Create detailed product requirement documents (PRDs), user stories, and acceptance criteria.
• Work with developers to clarify requirements, prioritize tasks, and ensure timely execution.
• Conduct competitive analysis & market research for product improvement.
• Oversee the product lifecycle from ideation to launch and post-launch enhancements.
• Monitor product performance using key metrics and iterate based on data-driven insights.
• Communicate product updates, vision, and roadmap to internal teams and stakeholders.
• Ensure products comply with industry standards, regulations, and best practice. Continuously working on process improvements (data pipeline, ETL monitoring/performance/optimization, etc.).
• Collaborate with our partners and their dedicated PS, support & engineering Assist technical support and participate in issues troubleshooting, debugging and fixing bugs.

Requirements:

• At least 5 years of working experience in a

  Product Owner/Product Manager

  role. Should have worked in some projects related to the development of complex software systems.

• Experience in the ETL domain as a PO/PM is a must.

• Knowledge of SQL, database, data modeling, warehousing is a must

  .

• Should have experience with product analytics and at least 1 BI tools

  (GoodData QuickSight, Tableau, PowerBI, Looker, etc.).
• Experience in working with a Scrum team in a large multi-team cross-functional organization.
• Excellent analytical & communication skills.
• Ability to quickly find and assimilate new information.
• Problem solving, detail oriented and always ready to take further steps.
• Excellent presentation skills, ability to effectively convey information verbally and graphically.
• Excellent understanding of software development processes for server-based services.
• Upper-intermediate spoken and written English (we have constant communication with teams and stakeholders all over the World).
• An understanding of the principles and practical experience of building and operating Multi-Channel Contact Center solutions (IVR, ACD, Queues, Emails, Chats, etc.) will be a plus.