We are seeking a PROD support Clearing with 5+ years of hands-on Windows operating systems engineering and troubleshooting in an enterprise environment

Requirements:

Minimum 5+ years of hands-on support of code and script (PowerShell, Java, Groovy, Scala, .Net, Python, Ruby, AngularJS, Nodejs, and/or Go) and the interpretation of logs
Strong background in OSI model and fundamental understanding of networking This position requires full-stack troubleshooting.
Previous troubleshooting experience in a helpdesk or engineering capacity, in a fast-paced environment Discovery and triage, as well as customer service skills, should be mature.
Ability to use ticketing systems such as Service Now, Jira, ConnectWise, HP Open Desk, etc.
Familiarity with use of MS Office applications in IT environment (Word, Visio, Excel, Outlook, Teams, etc.)
Fundamental exposure to working with databases and understanding of SQL and/or MySQL, DB2
Some familiarity with proxies, load-balancing, DNS, and API support, zone lockdowns, firewall concepts
Ability to use a wide variety of technologies, including open source technologies, cloud services (AWS, Azure), IIS, Apache, Tomcat, F5, Azure Devops, CI/CD, APM
Familiarity with auditing processes, compliance requirements, and regulatory frameworks.
Strong background in Windows, Active Directory, permissions/ ACLs, IIS Administration, .Net Core, Office 365 / Exchange Administration.
Strong background in enterprise application support
Understanding of backup methods and storage volumes
Prompt, concise communication of service degradation, application warnings and failures
Experience with an enterprise schedular such as Jams, Titan, or similar.
Experience with DevOps, such as automation/configuration management using Chef, Ansible, SCCM, LanDesk, Docker, Terraform, Packer.
Experience with Linux / UNIX operating systems
Experience with process documentation using Visio, Draw.IO, or similar tools to describe logical, circuit, server, or object relationships.
Experience with Papertrail, Puppet, Ansible, and other testing / QA methodologies.
Secondary education in IT, Finance, or Project Management.
Windows Administration coursework or certifications.
ITIL familiarity.
Relevant CCNA or Network + certification.

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