Procurement Support Specialist

2 - 6 years

0 Lacs

Posted:6 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Procurement Customer Support Specialist at Capgemini, your role will involve playing a key role in supporting Coupa system users across the organization. This includes tasks such as onboarding new Coupa users, updating information in existing user profiles, and responding to Coupa access-related support tickets. You will also be responsible for detailing Coupa workflows to internal stakeholders and identifying the appropriate level of system access based on individual user roles and responsibilities. It is important to have a strong understanding of Coupa workflows to ensure accurate access provisioning and effective user support. Your key responsibilities will include: - Provisioning and managing Coupa user access, including setup, role assignments, catalog access, and approver changes - Identifying the appropriate level of system access based on individual user roles and responsibilities - Creating, updating, and deactivating user profiles using Excel-based data entry and exports - Extracting and analyzing data from Coupa to generate reports and insights for management - Maintaining metadata for contracts, purchase requisitions, and purchase orders in Coupa - Responding to ServiceNow tickets and providing timely support and training to end-users - Monitoring help desk trends and user activity to identify areas for process improvement - Collaborating with internal teams to resolve procurement-related issues - Contributing to roadmap development based on user feedback and data insights In addition, you should have: - Strong working knowledge of Coupa or similar procurement systems - Advanced proficiency in Microsoft Excel, including data entry, manipulation, and reporting Capgemini is a global business and technology transformation partner that helps organizations accelerate their transition to a digital and sustainable world. With a team of over 340,000 members in more than 50 countries, Capgemini leverages its expertise in AI, generative AI, cloud, and data to deliver end-to-end services and solutions. The company is trusted by clients to unlock the value of technology and address a wide range of business needs.,

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Capgemini

IT Services and IT Consulting

Paris France

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