Hybrid
Full Time
Manage and prioritize procurement helpdesk tickets Resolve issues related to POs, vendor data, and systems Escalate unresolved queries and monitor SLAs Prepare reports on ticket trends and process improvements Support SOP updates and participate in UAT/training
1–5 years in P2P cycle and procurement ticket resolution. Basic knowledge of procurement processes (PR, PO, vendor setup). ERP exposure (SAP/Oracle preferred). Strong communication and problem-solving skills.
Procurement Operations | Helpdesk Management | ERP Systems | Vendor Data | Stakeholder Communication | Problem Solving
Capgemini
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