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TELUS International
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Process Trainer

Process Trainer

TELUS International

2 - 7 years

3 - 6 Lacs

Gurugram

Posted:7 hours ago| Platform:

Apply

Skills Required

Process Training TTT TNA OJT TNI Train The Trainer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Experience:

Shift

Job Summary:

Process Trainer

Key Responsibilities:

Deliver comprehensive process training programs to new hires and existing team members.
Design, update, and enhance training modules in alignment with business processes.
Conduct pre- and post-training assessments to measure learning effectiveness.
Collaborate with operations and quality teams to identify training needs.
Monitor trainee performance and provide coaching to improve proficiency.
Maintain detailed training records, feedback, and progress reports.
Ensure compliance with organizational and client-specific guidelines during training.
Facilitate refresher sessions based on performance trends and quality insights.

Required Skills & Qualifications:

1 to 7 years of experience in process training, preferably in international back-office/BPO operations.
Strong understanding of workflow and process documentation.
Excellent verbal and written communication skills in English.
Proficient in MS Office (Word, Excel, PowerPoint).
Strong presentation, facilitation, and coaching skills.
Ability to work during night shifts and handle WFO responsibilities.
High adaptability and a proactive approach to training improvements.

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