Process Trainer (BPO)

Designation : Process Trainer Relevant Experience : 4 Years as Process Trainer Roles and Responsibilities

Handling End to End Process Training for New Hire Team as per the client need and requirement. Well versed in training the objection handling calls. Handling the refresher training for existing team players. Ensuring process training with the Modules & PPT(s) prepared before the training starts. Handling the mock calls & barging live calls before/ post-handover is done to the process Head. Mock calls and feedback sessions. Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen. Training on rebuttal(S)/strategies. Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes. Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials. Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/monthly. Ensuring result oriented & improvement programs for existing team players. Qualifications:

Trainer should have handled & trained the teams (Domestic BPO). Need to have excellent communication & presentation skills. A minimum of 5+ years' experience as a process/sales trainer. Ability to meet or exceed Performance Competencies.

Job Type: Full-time

Pay: ₹45,000.00 - ₹55,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8867151186