Process Specialist

5 - 7 years

0 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

Remote

Job Type

Full Time

Job Description

RMA (Return Material Authorization) Support Analyst

Experience: 7 and Above

Location: Remote

Notice Period: Immediate Joiners only

(Must have Experience - RMA - Min 3 years)

3 Point Role Definition

  • Return Material Authorization (RMA) and Depot Repair Order processing in Oracle with inputs from Salesforce
  • Creating purchase requisitions and NMRs in Oracle
  • Creating Internal Sales Orders and standard Sales Orders for shipments to customers
  • Capturing all RMA & spares activity in a detailed spreadsheet
  • Ability to review & compare various reports to identify discrepancies in inventory or RMAs that need to be resolved and take action accordingly
  • Collaborating with a US counterpart to support key accounts and take direction on support required.
  • Ability to review process documentation with a key attention to detail to capture unique customer requirements & process accordingly
  • Communicating RMAs, tracking numbers, spares shipment statuses with customers.
  • Resolving ad hoc inquiries about defective returns or spares requests from customers, requires critical thinking skills and ability to problem solve in ambiguity.
  • Working with multiple third party logistics warehouses to coordinate both forward fulfillment of spares and return of defective product from customers.
  • Preparing shipping documents, including collaborating with Global Trade to prepare international shipping document requirements.
  • Strong English (written and verbal) to communicate with customers and peers

Education & Experience

  • 5 + years of relatable experience
  • Bachelor's degree or equivalent experience
  • Proficient in MS Office applications (Excel, Word, PowerPoint).
  • Ability to follow the process while exercising judgment and intuition to provide customer support and suggest process improvements.
  • Strong critical thinking skills. Ability to work without clear direction if US team nor clear processes are available for urgent customer needs.
  • Experience working with customers to provide solutions.
  • Customer-first mentality, sense of urgency to support customer needs.
  • Ability to multi-task and prioritize projects. Strong time management is a must.
  • Experience in ERP systems and/or database management systems.

Preferences

  • Oracle/Salesforce experience (end user) is highly desirable
  • Intermediate excel skills (pivot tables, filtering, drawing conclusions from data)
  • Experience working with third-party repair centers and logistics centers (i.e. UPS, FedEx) is desirable.
  • Previous experience working in the aerospace or aviation industry.

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Enterprise Minds, Inc

Information Technology

San Francisco

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