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Process Manager

Process Manager

eClerx

8 - 10 years

5 - 11 Lacs

pune

Posted:4 days ago| Platform:

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Skills Required

digital marketing email marketing css workflow performance monitoring aem adobe monitoring javascript marketing operations process management strong communication skills stakeholder engagement troubleshooting workfront html seo martech communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Workfront SME (Workflow Automation + Fusion Enhancements) : 2 FTEs

Role Title:

We are looking for a Workfront Subject Matter Expert who can monitor, troubleshoot, and uplift newly launched campaign workflow automation in Adobe Workfront. This role requires strong functional expertise in Workfront and hands-on experience with Workfront Fusion to enhance and evolve workflows based on campaign manager requests.

Key Responsibilities

Performance Monitoring & Troubleshooting

Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
Identify issues across submissions, approvals, and workflow stages.
Fix functional issues inside Workfront and support stability of existing flows.

Workflow Optimization & Evolution (Fusion)

Enhance and evolve campaign workflows using Workfront Fusion.
Translate business requests from campaign managers into workflow logic changes.
Develop small-to-medium Fusion workflows to improve automation.
Ensure all enhancements are compliant with governance and best practices.

End-User Support & Enablement

Act as the primary SME for workflow-related questions from campaign managers and internal teams.
Provide clarifications, training, and documentation to support adoption.
Assist in onboarding teams to new or updated workflows.

Required Skills & Qualifications

4–8 years of experience with
Adobe Workfront
(workflow creation, forms, approvals).
Hands-on experience with
Workfront Fusion
for workflow enhancement or automation tasks.
Strong troubleshooting skills across Workfront processes.
Ability to translate business processes into Workfront workflows.
Strong communication skills and stakeholder engagement experience.
Experience in campaign operations, marketing workflows, or MarTech is a plus.

Good to Have

Workfront or Fusion certifications
Experience integrating Workfront with AEM, CRM, or other marketing systems
Understanding of governance, naming conventions, or workflow best practices

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Process Manager