Process Expert

Understands the customer tender, drafting requirements of Key clients and performs/updates the tasks/steps in the system as illustrated without any supervision. Performs audits of work performed by Team member Sales. The position exists in order to execute the objectives set by the organization, meet the SLA's, identify and implement improvements in the process, working towards customer satisfaction with the objective of meeting the SLA's and simplifying the processes within the limits of GSC Organization guidelines Key Responsibilities: Business Performance contribute to business performance by the way of ensuring contribution margin across customers are protable/positive. Ensure the process has strong controls so there is no revenue leakage Ensure all processes are performed as per the agreed terms in Service Level Agreement Timely & Accurate. Ensure Standard Operating Procedures (SOP) and SLA's are maintained for all processes handled. Maintain all relevant documentation -SOPs are kept updated for all activities done. Have a continuous improvement mind-set; identify improvement in day to day process Eliminate waste; provide suggestions for automating processes to facilitate efciency improvements. Implement Cost Saving / Value Addition Projects Required Skills: Graduate, ideally Finance and Accounting, Operations & Supply Chain, Expert Level knowledge Contracting & Invoicing in SAP especially of SD Module (must have) Prociency in Excel & Data Analytics using excel (Good to Have) Complete understanding of end to end SCM business/ internal processes Basic knowledge of capacity management/preparing stafng plan Work closely and effectively with regional and global stakeholders by efciently focussing solutions despite challenges Capacity to handle change, stay open to different ideas and support for positive change Understand work in an agile manner, High analytical / problem-solving skills Strong Process and people leadership skills Proactive leader with customer service mindset Large scale improvement (standardization and process capability) implementation experience