Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

What we offer:

- Impact:

- Opportunity:

- Innovation:

- Global Exposure:

- Work-Life Balance:

The Role:

The Representative Customer Service position interfaces with customers via inbound and / or outbound calls or Emails. This position provides customer service support and resolution of routine problems regarding clients product or services. Language - Good communication skill in English is required.

Requirement:

- Minimum of 2.5 to 3 years of Inbound Call Centre Experience is required.

- Graduate / Undergraduate in any discipline (may vary basis the job requirement).

- Shift: Complete Night Shifts with week off (Saturday Sunday).

- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).

- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

- Learning the Tools required knowledge in handling the Query / Requests/ Complaints of Customer in solving their issues.

- Participate in activities designed to improve customer satisfaction and business performance.

- Offer additional products and/or services to improve on Sales.

- Track, document and retrieve information for Customers Q/R/C to resolve.

Candidate Profile.

- Courteous with strong customer service orientation.

- Strong computer navigation skills and PC Knowledge.

- Ability to effectively communicate, both written and verbally.

- Dependable with strong attention to detail.

- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

- Tolerance for repetitive work in a fast-paced, high production work environment.

- Ability to work as a team member, as well as independently.

- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner.

- Based on location and/or program, additional experience/skills may be required.

- Confirm customer understanding of the solution and provide additional customer education as needed.

- Demonstrate strong probing and problem-solving skills.

- Should be able to handle complex queries from customer and resolve the same independently.