Process Executive – Visa and Tourism & Hospitality

Key Responsibilities

1. Visa Processing (End-to-End)

(For the Visa Process Executive role)

• Interact with clients to understand their requirements for visit, family, business, and other visa categories.
• Provide complete guidance throughout the visa process, from initial consultation to final approval.
• Manage documentation, application preparation, verification, submission, and follow-ups.
• Coordinate with embassies, consulates, and related authorities to ensure timely and accurate visa processing.
• Handle issues, provide regular updates, and ensure smooth communication until visa approval.

2. Tourism & Hospitality Services

(For the Tourism & Hospitality Process Executive role)

• Handle client enquiries related to tours, travel packages, hotel bookings, and itinerary planning.
• Provide customised and detailed travel information based on client interests, duration of travel, and budget.
• Coordinate with travel partners, hotels, and vendors to arrange smooth and timely bookings.
• Prepare personalised travel itineraries, package deals, and booking confirmations.
• Ensure high client satisfaction through quality service, support, and consistent follow-up.