Role Purpose Statement (Write a brief statement regarding the objective of the position and why it exists):
Facilitator of Lean Projects across the BBS Centers
Main Accountabilities (List 6-8 major areas of responsibilities in order of importance, and purpose of these activities:
- Own, manage and track Lean implementation plan (both short term during the Lean project but also long term for continuous improvement)
- Drive the assigned Lean projects independently with zero conflicts by utilizing change management and project management skills
- Must be mentoring the Lean projects independently
- Ensure appropriate centre resources are involved and trained during the Lean project and ensure sustenance
- Circulate the Lean project tracker periodically
- Independently manage IDEA generation program from generation until implementation and ensure sustenance
- Perform root cause analysis and resolve problems
- Identify business improvement opportunities within the organization
- Measure the teams performance through Balanced Team Score Card on quarterly and annually
- Track the Lean Six Sigma training DNA for the entire BBS and circulating the report periodically
- Coordinating BQC meetings across the BBS centres
- Coordinating Monthly Process Performance Dash Board Meetings for KPIs monitoring
- Facilitating the Lean Six Sigma Trainings, Assessments and Certifications across the BBS centres
- Facilitating the Visual Management for CI on the floor at BBS Mohali
Impact/Dimensions (Describe the strategic impact of the role / Using dollars and/or numbers, list the pertinent statistics of the position which clarify major areas of impact. Examples are: # of employees supervised, annual budget, annual sales/revenue):
- 10 FTEs through Lean Six Sigma process improvement initiatives
Key Performance Indicators (KPIs) (Measurable outcomes that the position contributes to):
- Headcount Productivity
- BBS P&L Savings
Major Opportunities and Decisions (Describe the more difficult and/or complex challenges or opportunities and decisions faced in doing work, improving processes or meeting customer needs. Where must position focus to be successful?):
- Lean projects facilitation
- Mentoring CI initiatives
Management/Leadership (Describe the level of management and leadership skills required for the role. Identify key specialties, technical and knowledge areas necessary to accomplish responsibilities and desired results):
- Effective Communication Skills
- Lean Management
Key Relationships, Stakeholders & Interfaces (External & Internal): Stakeholders relationship is key to the success of this role as it includes stupendous amount of stakeholders engagement with various parties both Internal and external.
- SDLs
- All employees of BBS
Knowledge and Technical Competencies (Identify knowledge and specific technical competencies to accomplish the desired end results. Some examples are licenses & certifications and knowledge and abilities):
- Lean certification from a reputed institution.
- Lean Six Sigma Yellow Belt from a reputed organization is mandatory and Lean Six Sigma Green Belt is preferred.
