Process Executive

Job Description

Job Overview: We are seeking a motivated and skilled Client-Facing Process Executive to join our dynamic team. The ideal candidate will have prior experience in voice-based processes, particularly in interacting with UK clients. You will be responsible for managing client interactions, ensuring process efficiency, and contributing to the successful delivery of services. This role is perfect for individuals who are customer-focused, have strong communication skills, and are eager to thrive in a fast-paced environment. Key Responsibilities: Act as the primary point of contact for UK clients, handling inbound and outbound calls, emails, and other communication channels. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Manage and monitor client processes, ensuring they are executed according to established guidelines and within agreed timelines. Collaborate with internal teams to escalate and resolve complex issues or concerns raised by clients. Handle process documentation and update records in CRM systems, maintaining accurate data at all times. Ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. Provide regular updates to clients regarding the status of their requests, ensuring clear communication and proactive problem-solving. Identify process improvements and recommend solutions to enhance efficiency and client experience. Participate in training and development activities to continuously improve your skills and knowledge. Key Requirements: Prior experience in voice-based customer service or process roles, preferably in a UK client-facing environment. Excellent communication skills with the ability to articulate clearly and professionally. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of client interactions while maintaining a positive and professional demeanor. Familiarity with CRM tools, customer service software, or related platforms. Strong organizational skills and the ability to manage multiple tasks effectively. A proactive and adaptable approach to work, with the ability to learn quickly and embrace change. UK working hours (flexible depending on client needs). [Insert specific qualifications if required, e.g., language proficiency, certifications]. Preferred Skills: Previous experience working with UK clients or in the UK market. Familiarity with specific industry tools or processes. Knowledge of handling escalations and resolving customer complaints effectively. Strong IT skills, including proficiency in MS Office Suite (Excel, Word, Outlook). Schedule: Evening shift Monday to Friday Application Question(s): Notice Period in days: Location: Coimbatore, Tamil Nadu (Preferred) Job Types: Full-time, Permanent Schedule: Evening shift Monday to Friday Work Location: Coimbatore Exp 2 to 7+ years Job Types: Full-time, Permanent, Fresher Pay: ₹393,911.51 - ₹662,802.38 per year Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person