Process Excellence Manager / SM (Domain :Healthcare preferred).

Job Description

This role is based out at Thane & it will be work from Office. Roles and Responsibilities : Certified lean Six Sigma Black Belt Should have expert knowledge be Six Sigma and Lean Techniques Experience in Project management, preferably PMP or Prince Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering) Knowledge in RPA opportunity identification and deployment Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing. Bachelors or higher education degree with overall 7-12 years experience with minimum of 4-7 yrs of experience in Process Improvement (PEX) role Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders. Possess speed to delivery. Ability to collaborate and challenge in a consultative style. Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables both as sole contributor and team deliverables Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks. Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity Desired Candidate Profile: Graduate from a recognized Institute or University. Minimum 6-7 years of work experience in Contact Center & handled technology projects. Manage overall Lean Six Sigma capability building strategy for the site/client, to take Green Belt training classes. Plan and execute Projects as per defined Timelines to meet desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma Monitoring Process ICU Metrics and provide required support to improve performance to ensure that those Key Metrics move out of ICU list. Continue to provide Value Adds for Processes in aligned vertical Analytics support (Data Analysis), Business Transformational Ideas, etc Lead and facilitate key organizational initiatives on Process excellence Conduct Value stream Mapping exercise and ability to create, execute, and maintain an AS IS" to TO BE" Roadmap. Design & Re-Design Business Processes towards Process Improvement / Transformation. Regards, Diksha Gupta diksha.gupta1@teleperformance.com