Process Excellence Consultant, gTech Ads Enablement

As a Process Consultant in gTech Ads, you will have the opportunity to contribute to optimizing and transforming customer delivery and internal support processes. Your role will be crucial in enhancing customer experience, efficiency, scalability, and the overall effectiveness of technical support and consulting services for Google Ads. Leveraging your expertise in process improvement methodologies, problem-solving skills, and collaborative abilities, you will identify pain points, design innovative solutions, and implement sustainable process changes. Your strategic approach, project leadership skills, and stakeholder influencing capabilities will be essential in driving innovation and process solutions. Google is committed to creating products and services that positively impact the world, and gTech plays a key role in bringing these offerings to life. As part of a team of trusted advisors supporting customers globally, your work will be grounded in technical proficiency, product knowledge, and a deep understanding of customer requirements. Whether crafting bespoke solutions for unique challenges or developing scalable tools, your efforts will be focused on ensuring customers derive maximum value from Google products. Responsibilities: - Conduct detailed assessments of existing gTech Ads processes, pinpointing inefficiencies, bottlenecks, and opportunities for enhancement using lean, six sigma, and value stream mapping methodologies. - Design and implement optimized processes, workflows, and tools aligned with business goals, enhancing operational efficiency and elevating the customer experience. - Lead process improvement initiatives from inception to completion, encompassing scope definition, project planning, stakeholder management, risk mitigation, and timely delivery. - Collaborate closely with cross-functional teams such as tech and media delivery, customer support, vendor partners, and sales operations to grasp their requirements, gather insights, and drive alignment on process modifications. - Devise and execute change management strategies to facilitate successful adoption of new processes and tools, encompassing communication, training, and ongoing support. By applying for this position, you will have the opportunity to choose your preferred working location from Hyderabad, Telangana, India, or Gurugram, Haryana, India. The role requires a Bachelor's degree or equivalent practical experience, along with 8 years of experience in technical project management or customer-facing roles. Preferred qualifications include a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or a related field, as well as certifications in Lean Six Sigma Black Belt, Certified Business Analysis Professional, or Project Management Professional. Additionally, experience in managing projects, analytics, software coding, customer-side web technologies, technology, digital advertising industry, and data visualization tools like Tableau and Google Data Studio will be beneficial. An understanding of process improvement methodologies such as Lean, Six Sigma, Agile, and BPMN, coupled with the ability to drive innovation and devise creative process solutions, are key attributes for this role.,