Process Developer - SCM

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Developer, Customer Operations Order ManagementAs a Programmable Solutions Group (PSG) Customer Operations & Enablement, Customer Operations Support member supports the backlog management and is responsible for delivering competitive customer supply chain experience to the PSG Customer Specialist. This includes, but is not limited to:

Responsibilities
. Assist PSG Global Customer Operation Specialist in Backlog Order Management and Orders Fulfilment for Distributors and Direct Customers. Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines. Manage fallout orders and work with Customer Operation Specialist for dispositions. Perform manual and mass updates to orders - cancellations, split, blocks. Work with logistics partners, Global Trade, warehousing, and planning team to support urgent customer requests, and escalate expedites as necessary. Ability to Work both regionally and globally. Demand Supply forecast alignment. Reverse Logistic management, stock rotation. Support business process improvements and system testing in making sure it is up to expectation. Support hard allocation. Identify and address new ERP Inefficiencies (e.g., Oracle, Model N): Supplemental support for gaps vs SAP. RMA Management. EDI Distributor Orders: Validation, troubleshooting, releasing holds, and changes. Order track and trace when shipped out of the shipping facility, and share real time updates with the customer. Creating credit and debit memos in the event of under / over shipment on sales order. Communicating with customers about various process updates. Analyzing order trend of customers and raising flag if variation experienced. Work as a team to process any ad hoc request promptly. Deliver quality customer service by researching and responding to all internal & external stakeholders inquiries quickly, effectively and professionally. Ability to analyze and resolve problems before escalating to the next level.

Qualifications we look for in you!
Minimum Qualifications / Skills. Have a degree qualification in business or supply chain or related field.. Relevant years of working experience in Customer orders management. Proficiency in verbal and written business communications in English. Have a positive attitude and be a team player. Have excellent attention to detail and willingness to learn with the team. Flexibility in working hours to support other time zones. Able to prioritize and meet deadlines

Preferred Qualifications/ Skills
. Working with Oracle Fusion is preferred.. Ability to work during US time zones or with partial time overlap. Possess ability to handle multiple tasks at a given time. Demonstrate ability to collaborate and partner with internal and external stakeholders.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. Make an impact - Drive change for global enterprises and solve business challenges that matter. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let&rsquos build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.