Process Associate (Voice)

Exciting Career Opportunity: Process Executive (Voice Process) – Night Shift | Kolkata Office

About the Company:
A leading Houston, Texas (USA)-based logistics company is expanding its global team and looking for dynamic and dedicated Process Executives to join our Kolkata office. You’ll play a key role in managing the company’s international hiring program and delivering top-notch customer interaction experiences.

Role Overview:

As a Process Executive (Voice Process), you will serve as the bridge between our U.S. operations and potential candidates. Your role involves handling recruitment-related communication, maintaining professionalism in every interaction, and ensuring seamless coordination across hiring stages.

Key Responsibilities:

• Conduct outbound calls to potential and shortlisted candidates for the hiring program.
• Manage inbound calls with exceptional communication and interpersonal skills.
• Demonstrate strong negotiation and persuasion abilities during candidate interactions.
• Post and manage job listings on leading job boards and portals.
• Engage with candidates via calls, chats, and emails throughout various recruitment stages.
• Prepare and maintain daily MIS reports and update internal databases.
• Collaborate effectively with internal stakeholders to ensure hiring objectives are met.

Desired Candidate Profile:

• Minimum 1 year of experience in international voice process (BPO/KPO).
• Prior exposure to overseas or U.S.-based recruitment is a strong advantage.
• Excellent English communication skills – both verbal and written – with a neutral accent.
• Ability to handle work pressure and meet deadlines efficiently.
• Proficient in basic computer applications (MS Office, email, job portals).
• Immediate joiners preferred.

Perks & Benefits:

• Highly competitive salary structure with performance-based incentives.
• Provident Fund (PF) and Health Insurance coverage (extendable to parents and dependents).
• Paid training and skill development opportunities.
• Stable, long-term growth with a reputed global organization.

Work Schedule:

• 5 days a week (Monday–Friday).
• Night shift aligned with U.S. time zones.
• Work from Office – Kolkata location only.

Transport Facility:

• Drop facility available within company-defined boundaries.

Job Location:

Kolkata, West Bengal, India

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Kolkata District, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• Why do you consider yourself to be the right fit for the job role (as per the job description)?

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Kolkata District, West Bengal (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person