Process Associate

Talent Acquaintance

0 - 5 years

3 - 10 Lacs

ahmedabad gujarat india

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

crm software salesforce sales analytics tools live chat software call management systems microsoft office suite

Work Mode

On-site

Job Type

Full Time

Job Description

This role involves providing real-time support to international customers via chat, email, and voice channels.
The primary responsibility is to resolve customer queries and ensure satisfaction by providing the best possible resolution.
The role also includes escalating complex queries when necessary and maintaining strong customer relationships.
Candidates must be 12th Pass, Diploma holders, or Graduates.
The position requires excellent written English and basic computer knowledge.
This is a full-time position with a 5-day work week and night/rotational shifts.
Perks & Benefits
: Night shift allowance, overtime pay, free night cab, subsidized meals, health & life insurance, PF, gratuity, parental leave, career growth opportunities, and performance incentives.
Special Benefits for Outstation Candidates
: 14-day hotel stay, ?10,000 relocation bonus (in 4th salary), and ?700 ticket reimbursement.

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