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Process Associate Order to Cash

0 - 4 years

0 Lacs

jodhpur rajasthan

Posted:1 day ago| Platform: Shine logo

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Skills Required

cash application invoicing customer service reconciliation collection calls

Work Mode

On-site

Job Type

Full Time

Job Description

As a Process Associate at Genpact, you will be responsible for handling day-to-day operations in the Order to Cash process, ensuring SLA compliance, and addressing customer queries related to cash application. **Key Responsibilities:** - Make collection calls, send invoices via email/fax/mail as per customer requests - Identify and resolve unidentified cash, manage end-to-end cash application process - Process cash applications accurately and confidentially - Follow up on customer/internal disputes, collaborate between departments for resolutions - Reconcile orders, validate credits/debits, and communicate with customers for collections or refunds **Qualifications:** **Minimum qualifications:** - Graduate in Commerce (B.Com) **Preferred qualifications:** - Strong Interpersonal Skills (verbal and written) Genpact is a global professional services and solutions firm with a purpose to create a world that works better for people. With over 125,000 employees in 30+ countries, we serve leading enterprises with deep industry knowledge, digital operations services, and expertise in data, technology, and AI.,

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