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Process Associate (Non-Voice)-HR Sukalpa

Process Associate (Non-Voice)-HR Sukalpa

Wipro

1 - 3 years

1 - 4 Lacs

Navi Mumbai

Posted:4 weeks ago| Platform:

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Skills Required

Communication Skills Written Communication Email Writing comprehension Strong Communication Skills Spoken English Fluent English Strong Interpersonal Skills Phone Etiquette

Work Mode

Work from Office

Job Type

Full Time

Job Description

PRINCIPAL RESPONSIBILITIES: Work on the various front offices client tools as required for the specific queues and provide customer service through calls. Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required CRITICAL SKILLS REQUIRED Excellent communication skills. Comprehension - Ability to clearly understand the problem statement Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter. Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs Desired Skills: - Self-Discipline Learning and decision making Patience and action oriented Technical skills: - Basic Working knowledge of Computer & Knowledge of desktop computer system CANDIDATE SPECIFICATION Must have Graduate / Undergraduate can apply ( Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ). Comprehension skills to understand & communicate with all customers effectively. Telephone etiquettes. Candidate should be comfortable for a F2F interview at Airoli Mindspace

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Wipro

Information Technology & Services

Bengaluru

250,000+ Employees

12595 Jobs

Key People

Thierry Delaporte

CEO & Managing Director
Jatin Dalal

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Saurabh Govil

Chief Human Resources Officer
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Process Associate (Non-Voice)-HR Sukalpa