Process Associate

Job Description

Role & responsibilities PROCESS MANAGEMENT Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience. Identify opportunities for process improvements and contribute to implementation of effective solutions. Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected. Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done. KNOWLEDGE MANAGEMENT Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards. Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work. Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools. EFFECTIVE COMMUNICATION Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner. Prepare and present documents and reports that can be well understood and as per FPIG standards. TEAMWORK Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams. Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks. CUSTOMER RELATIONSHIP Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them. Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure. ACTIVE LEARNING AND EYE FOR DETAIL Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks. Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events. Preferred candidate profile 1 - 3 years of experience in Manufacturing Set-up or a Global Shared Services. Freshers profile also welcome. Perks and benefits As per the Market Standard + Attractive insurance benefits and others. Fixed two days week off and public holidays.