Process Associate - Customer Service

Desired Candidate Profile

• Candidates must have excellent communication in English.
• Candidates should be comfortable with night shifts
• Candidates should be comfortable with work from office.
• Candidates should have all marksheets and certificates.
• Candidates should have all government ID proofs ( Aadhar Card and PAN Card)
• Candidates have to come to office for walk-in interview.
• Candidates should be located within 25-30 kms of boundary from office location.
• Candidates should be immediate joiners.

Perks and Benefits.

• Permanent and full time opportunity
• One way cab facility
• Incentives and allowances
• 5 Working Days

Role & responsibilities:

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLAs defined in the contract
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Maintain and update self-help documents for customers to speed up resolution time
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by complying with service agreements .

Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot.

Call & WhatsApp No:

Interview Venue:

Human Before Resource Private Limited.

Block F-1 Sector 3 Office Number - B001

Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate)

Noida -201301