Posted:1 month ago|
Platform:
On-site
Full Time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate, Channel Helpdesk SpecialistIn this role, you will support and execute the following under the direction of Director Client Service Strategy and Initiatives.Responsibilities. Conduct targeted client outreach to promote digital adoption and ensure understanding of digital platforms. Respond to and fulfil client requests related to onboarding and digital platform use. Assist in managing client inquiries, providing timely support and guidance. Collaborate with internal teams to resolve client issues. Support communication efforts related to system changes and best practices for digital engagement
Qualifications we seek in you!
Minimum Qualifications / Skills. Good communication skills, both written and verbal. Good organizational skills with the ability to manage multiple client requests efficiently. Comfortable working with digital platforms and client management tools. Customer-focused attitude with the ability to provide good client support. Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity. Demonstrate appropriate culture and values, embedding a high level of team engagement. Ensure ongoing training and development for professional and personal growthPreferred Qualifications/ Skills. Bachelor&rsquos degree in business, IT or any related field.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
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