Process Associate - AP

Kindly go through the JD carefully:

Role Overview:

The Client Associate is responsible for managing client(s) and Service delivery of Accounts payable processes & reporting. The other responsibilities of Client Associate are Project Management, New process\Client Transition, Managing quality, System testing.

Role & responsibilities:

• Handle book-keeping/accounting activities, finalization, Reconciliations & Reporting of accounts payable activities.
• Help coach and train other colleagues to achieve the required levels of performance and productivity.
• Develop and maintain effective client relationship.
• Ensure all work meets with the SLA/Compliance requirements of the business and client.
• Support with the creation and updates of standard operating procedures and processes.
• Hold weekly\monthly\quarterly service calls with clients with the defined business minimum standards.
• Ensure Service failures are reported immediately and that the appropriate investigation and corrective actions are applied.
• To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions.
• Identify opportunities to up or UP/cross sell to existing clients.
• Complete Transition with assistance of new processes from existing and new clients.
• Follow the defined processes to ensure all revenue is billed as per the contract and implement actions to mitigate any revenue leakage.
• To support in the collection of receivables from clients.
• Support in Pre-Sales & Sales activities.
• Support process improvements and ensure processing systems are fully utilised to achieve margin and productivity targets.
• Complete training of colleagues, share knowledge and support colleagues as required, particularly on complex work matters.
• Ensure any compliance incidents are reported and resolved correctly.
• To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working.
• To Provide inputs on opportunities for service, system and efficiency improvements.
• Communication - Managing day to day communication with Internal teams/Client/Clients consultants and Auditors/External via emails/Calls.

Preferred candidate profile

• 5+ years of experience (including 2+ years of experience in handling above job duties)
• B. Com, Inter CA/CMA/CWA/M. Com
• Experience in core Accounts Payable processes (P2P).
• Accounting Software Proficiency
• Advance Excel skills
• Candidates who have worked in BPO/KPO/ITES/ Accounting Industry, subsidiaries of foreign holding companies would be added advantage.

monica.arthur@topsourceworldwide.com