Priority Partner Support - Walk-In Drive

Roles and Responsibilities

• Attend calls/emails from partners (brokers, agents etc.) to provide adequate information related to insurance policies/queries/statuses.
• Informing partners about any modifications in the policy/Product.
• Interface between internal stakeholders and Partner/s
• Keep the customers well-informed and resolving all their queries.
• Examine whether the necessary changes were made in to resolve the customers problems.
• Inform partners about claim investigation results.
• Suggest improvements in products & processes to improve customer satisfaction.
• Solicit sale of additional or new products and services.
• Maintain strong customer relationships.
• Keep customer transactions and interaction records including all the complaints, enquiries, comments, and actions performed.
• Send mails, newsletters, and other correspondence forms to customers/partners.
• Offer insurance premium quote/information to prospective clients.
• Share reports/MIS with partners/internal team members.

Key Requirements:

• Have effective verbal and non-verbal communication skills.
• Well versed with MS Office (Excel, Word, PPT etc.) with basic typing skills
• Able to work in flexible work timings.
• Approachable & ability to pacify partners and handle/resolve all their queries.
• Multi-tasker and a Go-getter.
• Paying attention to details.
• Sound judgement skills with good listening abilities
• Able to cope with a fast-paced work environment.
• Resolve problem efficiently after critically analysing situations.

Freshers can also apply!