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Principal Technical Analyst

Principal Technical Analyst

Oracle

10 - 15 years

13 - 18 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

Python S3 Query Optimization Infrastructure as Code Data Engineering IaC Terraform EC2 Snowflake Data Modeling Oracle AWS Lambda Data Governance GitLab Performance Optimization Scala CloudFormation AI Big Data SQL Jenkins IAM CI/CD Databricks ETL

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a member of the Support organization, your focus is to deliver SaaS support and solutions to the Oracle customer in Customer Success Services while serving as an advocate for customer needs. This involves resolving SaaS Ap-plications technical/non-technical customer incidents via Incident Management System and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. You would be expected to be a hands-on lead with Oracle Fusion Supply Chain Management Functional/Technical skills. Career Level - IC4 Responsibilities As a Supply Chain Management Lead, you will offer strategic functional/technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

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Principal Technical Analyst