Principal Software Engineer

Role Overview: As a Principal Support Engineer at Oracle, your primary role is to deliver high-level technical support to ensure maximum customer satisfaction. You will be responsible for leveraging automated tools, AI-powered diagnostics, and machine learning models to proactively identify, document, resolve, or prevent customer issues. Your expertise in problem-solving and issue prevention will be crucial in handling complex customer challenges effectively. Key Responsibilities: - Provide post-sales support and solutions to Oracle's customer base - Act as an advocate for customer needs by addressing non-technical inquiries and responding to technical questions related to Oracle's Electronic Support Services - Build and maintain strong customer relationships, offering guidance to internal Oracle teams on various customer issues and escalations - Develop and integrate AI solutions such as chatbots, predictive analytics, and intelligent case routing systems to enhance customer support workflows - Interpret and act on AI-driven insights to drive operational efficiency and improve customer experiences - Provide strategic direction and mentorship to team members, serving as a leading individual contributor Qualifications Required: - 10+ years of experience in a relevant field - Bachelor's degree in Computer Science, Management Information Systems, Engineering, Mathematics, Physics, or Chemistry with a minimum 9.0 CGPA - Familiarity with AI/ML frameworks, data science practices, and cloud-based AI services is a plus.,