Principal Engineer, Cross Functional Services Engineering (CFSE)

Job Description: As a Principal Engineer in the Cross Functional Services Engineering (CFSE) team at Haleon, you will collaborate with a team of Principal Engineers and Senior Engineers to design and deliver solutions for the CFSE unit. Your primary responsibility will be to act as a Product Owner for specific areas such as IT Service Management, IT Operations Management, Employee Self Service, Integrations & Web Services, and more. You will oversee the delivery, run, and support of assigned Products, working closely with Service Operations Managers and Managed Service Provider teams. Building trusted partnerships with key stakeholders, contributing to strategic planning, and ensuring all commitments are met will be crucial aspects of your role. Key Responsibilities: - Work with a team of Principal Engineers and Senior Engineers to design and deliver solutions for the CFSE unit - Act as Product Owner for specific areas predominantly delivered on platforms like ServiceNow and OpsRamp - Oversee the delivery, run, and support of assigned Products, collaborating with Service Operations Managers and Managed Service Provider teams - Build trusted partnerships with key stakeholders, contribute to strategic planning, and ensure all commitments are met - Create and maintain the High-Level Roadmap for assigned Products - Direct the Product DevOps Squads to deliver new applications and capabilities using Agile methodologies - Apply Programme Management rigour to the overall workstack for the assigned Products - Collaborate closely with the Haleon CTO Enterprise Architecture team and ecosystem of platforms - Provide management and technical reporting as required - Utilize in-depth experience of Integrations to guide, implement, and support - Utilize in-depth experience of custom applications development to guide, develop, and support Qualifications Required: - Previous accountability for Enterprise Service Management systems in a large corporate setting - Proven track record in project-based delivery - Deep technical skills and experience on the ServiceNow platform - Strong business analysis skills with a focus on identifying solutions that exceed stakeholder expectations - Experience in large-scale platform and integration design - Technical understanding of the ServiceNow platform and ecosystem of Service Management products - Enterprise architecture capability to connect multiple tools and develop automation frameworks - Strong interpersonal skills for building trust and managing stakeholders - Track record in effective delivery via third parties and managed service providers,