Principal Cloud Operations Specialist

You are looking for a talented Principal Cloud Operations Specialist to join our team at UKG, a leading U.S.-based private software company with a global presence. As part of the Cloud Operations team, you will play a crucial role in monitoring and supporting Kronos Private Cloud and hosted environments remotely. Your responsibilities will include monitoring system performance, SQL database health, application services, and server resource utilization for both Windows and Linux servers. In this role, you will be responsible for responding to alerts from monitoring tools, troubleshooting server and application performance issues, and handling Level 1 escalations as per the defined escalation matrix. You will collaborate with internal teams to ensure high availability and performance of hosted services, participate in incident response, and actively contribute to incident documentation and resolution. To be successful in this position, you should have at least 6-7 years of hands-on experience in the IT industry and a strong understanding of cloud infrastructure, virtualization, and hybrid environments. Additionally, you must possess excellent communication, analytical, and problem-solving skills. Familiarity with monitoring tools such as DataDog, Grafana, and Splunk, as well as Privilege Access Management (PAM) tools like CyberArk or Saviynt, is preferred. The ideal candidate will have a background in private cloud (VMware) or public cloud platforms like AWS, GCP, or Azure. Experience with incident, problem, and change management tools like JIRA and ServiceNow is a plus. You should be willing to work in rotational shifts, including nights and weekends, and be comfortable working on-site in an office at least 3 days per week. If you are ready to take on the challenge of working in a dynamic environment where your contributions will make a significant impact, we invite you to join us at UKG. As we continue to grow and innovate, you will have the opportunity to be part of something truly special and shape the future of workforce management and human capital management. UKG is an equal opportunity employer that values diversity and inclusion in the workplace. We are committed to providing accommodations for individuals with disabilities throughout the application and interview process. If you require assistance, please reach out to us at UKGCareers@ukg.com.,