Presales Executive

Role Overview

We are seeking a proactive and customer-focused Presales Executive to manage and streamline our inbound leads effectively across all four verticals. The ideal candidate will be responsible for ensuring no lead goes unattended, providing a smooth customer experience, and routing prospects to the right vertical or school promptly.

Key Responsibilities

• Attend and manage all inbound calls and inquiries in real time.
• Understand and identify customer needs, interests, and requirements.
• Qualify, prioritize, and assign leads to the correct vertical/school without delay.
• Maintain accurate lead records in the CRM/system for tracking and reporting.
• Follow up with prospects to ensure timely engagement and conversion.
• Coordinate with the sales and admissions teams to support closures.
• Provide excellent customer service to enhance brand reputation.
• Prepare and share daily/weekly lead status reports with management.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2 and above years of experience in presales, telecalling, customer service, or a related role.
• Strong communication and interpersonal skills (English & Malayalam).
• Ability to understand customer requirements quickly and act with urgency.
• Proficiency in MS Office and CRM tools.

Highly organized, self-motivated, and result-oriented.

Job Type: Full-time

Work Location: In person