Prepayment Specialist

Role & responsibilities

• Prepayment Solution Design

• Define prepaid business processes (token management, recharge, top-up, refunds, arrears recovery, reconnection/disconnection).
• Translate regulatory requirements (CEA, CERC, SBD4) into functional specifications for MDMS.
• Develop use-cases and workflows for prepaid functionality across utilities under RDSS.

• Integration & Delivery

• Coordinate integration between MDMS, HES, utility billing systems, CRM, and third-party payment gateways.
• Support solution architecture design for scalable, multi-utility prepaid operations.
• Validate meter compatibility for prepaid modes (STS / non-STS tokens, online/offline prepayment).

• Stakeholder Management

• Work closely with DISCOMs, IntelliSmart, system integrators, and Cuculus product teams to ensure alignment.
• Serve as subject matter expert (SME) during RFP responses, bid compliance, and project presentations.
• Provide inputs for training, change management, and consumer awareness campaigns.

• Operations & Monitoring

• Define KPIs for prepaid meter adoption, recharge success rate, disconnection/reconnection SLAs, and revenue assurance.
• Establish monitoring dashboards and exception handling processes (failed recharge, fraud detection, duplicate transactions).

Preferred candidate profile

• Technical Expertise

• Strong understanding of prepayment business models in electricity distribution.
• Experience with Smart Metering solutions (HES/MDMS), billing systems, and digital payment ecosystems.
• Knowledge of token-based (STS) and account-based prepayment models.

• Domain Knowledge

• Familiarity with RDSS scheme requirements, REC guidelines, and Indian utility business processes.
• Understanding of regulatory compliance (CEA regulations, NCIIPC, CERT-In, ISO 27001 preferred).

• Professional Experience

• 712 years of experience in utility sector IT/OT projects, with at least 3–5 years in prepaid metering.
• Prior involvement in large-scale AMI or smart metering projects in India or abroad.

• Other Competencies

• Strong analytical and documentation skills.
• Ability to work across multi-vendor environments.
• Excellent communication skills for customer and partner engagement.

Preferred Qualifications

• Bachelor’s degree in electrical engineering, Computer Science, or related field.
• MBA/PGDM in Power Management or equivalent (preferred).
• Certifications in STS prepayment, MDMS systems, or payment gateway integration (advantage).